Frequently Asked Questions
Everything you need to know about your custom jewelry experience.
How do I build my own Living Locket?
Creating your unique story is easy: first, choose the charms that represent your life; second, select your favorite locket style; third, pick a matching chain; and finally, add an inscription or plate for a personal touch.
What is your shipping policy?
We offer standard and expedited shipping options. Most orders are processed within 2-3 business days, and you will receive a tracking number via email as soon as your jewelry is on its way.
What is your return and exchange policy?
We want you to love your jewelry. If you are not completely satisfied, you can return or exchange your items within 30 days of purchase, provided they are in their original, unworn condition.
Are your products hypoallergenic?
Yes, our jewelry is crafted with high-quality materials, including stainless steel and lead-free alloys, designed to be safe and comfortable for sensitive skin.
How should I care for my Origami Owl jewelry?
To keep your jewelry sparkling, avoid contact with water, perfumes, and lotions. Clean your locket and charms gently with a soft, lint-free cloth and store them in a dry place.
Do you offer a warranty on your products?
We stand behind our craftsmanship. Origami Owl offers a 90-day limited warranty against manufacturing defects to ensure your meaningful pieces last.