Returns & Exchanges
At Origami Owl, we want you to love your personalized jewelry, which is why we offer a 30-day satisfaction guarantee on all items. If your purchase isn't a perfect fit for your story, we provide effortless returns and exchanges to ensure your experience remains sparkling.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place your jewelry in its original packaging and include the packing slip to ensure your return is processed accurately by our team.
Label and Ship
Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing